Dealing with clients
Posted by: pin on: 19 Jan, 2008
- In: Deal
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I was chatting to a designer, Lina, yesterday.
I asked her how she usually deal with difficult clients?
Time is money.
because it costs more if the project keeps on dragging and eventually there goes all the profit.
She said she’d just talk nicely to the good clients. Email them nicely, friendly reminder and hopefully they’ll give feedback or pay promptly. While for the bad ones, just go strict on them. She added that there’s nothing much that she can do, because they’re the king.
Well, clients are always right. That’s what we were taught in the school, learned in the books..
But is it?
We’ll meet all kinds of clients, different situation, different personalities.. how does a single generic theory fits to all?
I wonder.
I told Lina my thoughts.
I’d just drop the client if it’s too difficult to go on dealing with. To cut losses.
Or at least, to save my own butt from troubles.
Apparently, it’s a very delicate process how to handle clients and customers.
I don’t think that clients are always right unless they are aware of what they’re saying.
People who judge might be the one who pays but might not be as knowledgeable as the professionals do.
Being a professional, we may advice.
Because in the end of the day, not being technically arrogant, we’re the professionals.
